Refund policy

 

At MYSTY, we believe in refined craftsmanship and a thoughtful customer experience. Each piece is carefully curated to meet our quality standards. Kindly review our policy before making a purchase.

No Refunds

All orders placed on MYSTY are considered final.
We do not offer refunds once a payment has been successfully completed.

Exchanges

We do not offer exchanges for:

  • Change of mind

  • Incorrect product selection

  • Personal preference

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect product, we will offer an exchange subject to verification.

To request an exchange:

  • Contact us within 24 - 48 hours of delivery

  • Provide a clear, uninterrupted unboxing video

The video must clearly capture:

  • The sealed package before opening

  • The complete unboxing process

  • The visible damage or incorrect item

Requests submitted without valid video proof will not be accepted.

Important Guidelines

  • Items must be unused and in original packaging

  • Claims without proper proof will be declined

  • We reserve the right to approve or reject requests at our discretion

Contact

For assistance, please reach out to us at:
care.mysty@gmail.com

Thank you for choosing MYSTY - Where Elegance Meets Mystery.